IT Support & Monitoring
IT underpins most businesses and as such it requires regular maintenance and support. Left untouched like any area of business, it can quickly fall behind. We carry out remote assistance, security patching and updates on your behalf.
We provide a remote management solution where clients have seen of 90% of their general day to day issues fixed over the phone. Part of our network support package means that we can remotely connect to your network servers and PC’s wherever they are in the world.
IT Support generally falls in to the following categories:
STANDARD IT SUPPORT
Our standard package offers you support for the fundamental areas of your network – e-mail server, file server, desktop support, antivirus, antispam. Also included is a limited number of phone support time.
BESPOKE IT SUPPORT
Offers you the flexibility to ensure support is focused on the areas that are most important to you. You say how much time or resource you’d like us to use on your chosen support areas.
After an initial assessment we can make some recommendations and provide feedback on what is required.
RETAINED IT SUPPORT
Retaining our services ensures that we’re on hand when you need us. After an initial assessment, we agree how much time you need. This form of support suits companies who have some skilled resources in-house.
Retaining our services guarantees your in-house staff immediate and comprehensive support when their own resources are unable to remedy the situation.