01273 808 691 [email protected]

News & Blog Updates

Microsoft KB3097877 crashing Microsoft Outlook clients and Windows

Microsoft KB3097877 crashing Microsoft Outlook clients and Windows

We’ve been notified of a recent Microsoft update that’s crashing windows and Microsoft Outlook clients.

It’s when you click on certain HTML e-mails

You need to uninstall the update until Microsoft fixes it.  Thanks Microsoft as ever!

Go to Start > control panel > programs and features.  On the left click view installed updates and find the update  KB3097877 and uninstall it


Use Google Chrome and Firefox sync to sync/backup your bookmarks and passwords between computers.

Use Google Chrome and Firefox sync to sync/backup your bookmarks and passwords between computers.

If you use Firefox or Chrome and do not know about syncing your browser, you may be losing out on what you use the most when you move between computers.  Sync, for both browsers, allows you to sync your bookmarks, passwords and other files so you have access to them no matter where you are browse.  It also creates moving to a new computer much easier important all your settings.

Sync is a great feature that helps users who move from location to location or simply have multiple computers in one home.  You can also sync mobile devices and tablets.  It also allows you to backup all your internet settings to one place.

Google Chrome Sync

Open up Google Chrome and click the “3 bar Icon” in the top right hand of the browser window.

Now, click “Sign in to Chrome” from the drop down menu.

If this is your first time using Chrome Sync, you want to make sure you have a Google account or service set up. If not, you will need to create one and you want to do this from a secure computer. Once you are ready to go, enter your login details and click “Sign in” to get started with Google Chrome Sync.

Let it sync all the items you request and everything should be being backed up to your new account.  You can do the same on another computer and mobile device

If you wish to turn off this feature in the future do the same under settings and disconnect, you can also delete all data from the computer at that point.

Firefox Sync

Similar to Chrome above click the 3 bars top right in firefox and sign in to sync


Does syncing your browsers really make life easier between computers?

If you own multiple computers or have access to secure computers in various locations, utilizing a sync feature in Chrome or Firefox can save you the trouble of having to remember web site URLs, passwords and other data that makes it easier to browse the web like you are used to. For some users, however, the security questions syncing browser data between computers can be too much to handle and they will opt to browser primarily from their main computer.

Depending on what you do with your computers and where you use the Internet, using the sync feature could be a great way to stay on top of what you do online without having to remember how you go about doing it.

How can we change or reset a windows password? what if I’ve forgotten and can’t login?

How can we change or reset a windows password? what if I’ve forgotten and can’t login?

There’s a few ways to change your windows password:

Windows 7/8/10

  • Press CTRL+ALT+DELETE when logged into windows and choose change password (this doesn’t work if signed into a Microsoft account)
  • Sign into another user account, go to accounts in control panel, manage other accounts and choose remove password.
  • Try booting the PC into Safe Mode (press F8 on startup).  When it boots up you may have a option of a Administrator account

If you can’t login to the PC at all if you’ve forgotten or don’t know the password – Windows 7:

Step 1: Boot from a windows Installation CD or USB (it doesn’t matter which one as long as it’s windows 7/8).
As soon as you turn on PC choose boot device options maybe F2/F8/F10 and select/USB/CD if no option choose hit Del to enter BIOS screen, choose boot options and make sure the CD/USB is at the top of the list.
You may also be able to boot the computer by pressing the F8 key and selecting repair my computer.  This doesn’t require a installation CD/USB

Step 2: When your computer boots from the CD/USB, you should click repair your computer option, then choose Command Prompt from various options.

Step 3: Recover Windows 7 Password with Commands.
3-1 Type: copy c:\windows\system32\sethc.exe c:\f
3-2 Type: copy /y c:\windows\system32\cmd.exe c:\windows\system32\sethc.exe
3-3 Exit installation CD/USB, and reboot your PC as normal.

Step 4: Reset Windows 7 Password.
While Windows login screen appears, press the Shift key 5 times to bring up the command line interface. Now type command net user <your name> <your new password>.

For example, net user Robert Anything098 . That means the password of account Robert  is set to Anything098.

See video below

Contact us for further recovery options and help

Can You Cure Bad Posture?

Can You Cure Bad Posture?

Posture is not a rigid concept. It represents something more fluid with considerable range for change. Despite this, it is often oversimplified, rightly or wrongly, as being “good” or “bad”.

Your posture is affected by many aspects of your daily life, including physical and psychological factors. The former can include how you sit and for how long, how active you are, and if you are repeatably placing strain on your body. From a psychological perspective, how well you are dealing with stress, how balanced your work, social and family life is, and your overall level of self-esteem will all contribute to your posture.

It is widely accepted that psychological factors can drive and amplify how we feel about our pain. Given that poor sustained posture can lead to physical pain, we can’t ignore it but when addressing postural issues we also need to consider the role of the mind.

The physiological

We will all remember being told by our parents, school teachers and many others not to slouch and to sit up straight. Instinctively, we knew there was some truth to this. Colleagues who work in the field of biomechanicswill hold this mantra close to their hearts, recognising that if we adopt poor posture – chin poked forward, holding our shoulders in a rounded position and being slouched in chair – for sustained periods, the overall effect will be that areas like our neck, shoulder region and backs will object and usually alert us by producing pain. This pain comes from joint and soft tissue structures such as muscles and ligaments. They become overloaded and exposed to abnormal forces when they are held in positions they weren’t designed for.

There is no “perfect” posture, mainly due to the myriad variables associated with how we sit and stand, but generally speaking, people are not born with certain posture types. Over time, we develop a posture, depending on our lifestyle. However, some are more common than others. Office workers, for example, may be more susceptible to a “sway back posture” due to bad sitting habits. Over time, these physical factors can affect our overall posture and if left unchecked can contribute to neck and back pain.

The psychological

This of course is very much a physiological interpretation but equally important and common in people who complain of problems is how a person responds to psychological factors. “Embodied emotional theory” looks at how emotional cues are expressed by the body. These can happen without someone knowing or acknowledging underlying psychological issues. Examples might be when someone unknowingly holds themselves with the shoulders raised or hunched with the chin poking forwards when stressed, or a particularly tall person who stoops in order to make themselves the same as those around them, because they dislike being tall.

It is also likely to be accompanied by something called the “self-validation theory”. This is when the postures we adopt actually affect how we feel emotionally, so standing tall with shoulders back is a confident posture and subsequently can make us feel and appear more confident. Both theories allow us to communicate how we are feeling to others in our body language, whether this is conscious or subconscious.

Curing posture

So can you cure bad posture? There are many sources that give advice with regard to posture, but we must be mindful as to whether it is the immediate symptoms we seek to cure (back pain, for example) or an underlying reason.

My time in clinical practice has shown me that most people want the immediate symptom of pain managed and often will not even realise there is an underlying cause. This lack of insight into what might be driving their posture change often makes it difficult to advise on. Even if they are aware of other factors, people often still struggle to discuss the emotional aspects of their condition.

Of course it would be ideal to address both, but the realist in me knows that the way we treat our bodies is often far from ideal. I would therefore suggest that perhaps rather than thinking about cure, it is better to create awareness and some degree of work hardening.

If someone is subconsciously adopting a posture, making them aware of it means they can take ownership of it and learn to regularly move out of that posture to prevent excessive strain. If someone is required to adopt a new posture due to a new skill or job where pain or discomfort is a feature, maintaining awareness and repeatedly correcting it can ease discomfort.

It’s important to also understand that posture is a continuum that is part of the ageing process. The theory is that when we are younger we canabsorb more stress and force on our joints and tissues. For most of us the reality is that as we age we don’t tolerate this as well because of other age-related changes happening to our tissues and consequently takelonger to recover.

In all instances I would always recommend educating yourself on how to improve troublesome posture. Simple changes to your daily life, including positioning, lifting technique, exercise tolerance, stress management and work-life balance are all starting points.

It is also about considering both the physiological and psychological stressors. Failure to do this will inevitably lead to repeated episodes, a deepening perception of pain and a delayed recovery. And if particularly troublesome, it may be necessary to seek appropriate advice from a qualified healthcare professional.

Source – Gizmodo Image by Shutterstock

Please speak to one of our clients Posture People for more advice

TalkTalk Hack, security tips

TalkTalk Hack, security tips

Telecoms provider TalkTalk is investigating a “significant and sustained cyber-attack” on its website in which some of its customer data may have been accessed.  There’s been other similar incidents too with big tech firms.

The phone and broadband provider said it was too early to know what data had been stolen.

Unfortunately, many attackers target the vulnerable in the wake of a big cyber-attack, trying to trick them into handing over more of their personal information.

So what can you do to try to protect yourself from danger?

Beware of scam calls

The word Phishing

Be wary if you receive any telephone calls claiming to be from TalkTalk, especially if the caller asks you for private information.

TalkTalk & other big provders never asks customers to give their full passwords or Pin codes over the telephone.

“If you’re talking to somebody, think whether what you are saying is exactly the kind of information which would open up your bank account,” Daniel Dresner from the University of Manchester told BBC Breakfast.

“These companies don’t ask for that kind of information.”

 If you are not sure whether a call from TalkTalk or other provider is genuine, ask for a reference number and call the company back yourself.

Be careful with emails too

A login screen

Attackers can send very convincing emails that look like they are from TalkTalk but are actually trying to gather your personal information.

They may even refer to the cyber-attack in an attempt to appear genuine.

Be suspicious if an email asks you to reply with personal information or click on a link. Criminals can set up official-looking websites to harvest your account details.

“I would caution against clicking links in emails you are unsure of – it’s always better to type the website address manually, to avoid the risk of being redirected to a phishing site,” said David Emm from security firm Kaspersky Lab.

If you suspect an email is not genuine, call the company’s customer service line and ask whether they have sent one.

Monitor your bank account

A person writing a cheque

Although it can be a nuisance for victims of a cyber-attack to monitor their bank accounts, it can help spot problems quickly.

Look through your recent transactions for any payments you do not recognise, even if they are very small.

“People will try and take a small amount first. TalkTalk has four million customers. If they do four million £1 transactions, that’s not a bad haul,” said Mr Dresner.

If you spot any unusual activity you should contact your bank and Action Fraud on 0300 123 2040.

Never reuse passwords

A login screen

TalkTalk is advising customers to change their account password as soon as its website is back up and running.

It is especially important to change your password on other websites, if you have used the same one across many accounts.

Attackers may have harvested usernames, email addresses and passwords from TalkTalk which could let them unlock other services such as your email.

“It’s a growing concern that many use the same password and personal details across multiple online accounts, meaning if their details have been compromised by one attack they could find other accounts suffer too,” said Mr Emm.

Security experts recommend using a different password for each account.


Source BBC

Looking to boost computer speeds? Install a SSD hard drive

If you find your systems running slow or looking to buy a new PC(s), make sure it has a SSD hard drive in it.  Take a look at the performance difference below.

Hard drive replacement

Solid-state drives are the next evolution of PC storage and run faster, quieter and cooler than the aging technology inside hard drives. With no moving parts, SSDs are also more durable and more reliable than hard drives.  They run up to 7X faster than a traditional spindle disk.

desktops and notebooks

Kingston solid-state drives will make your system more responsive so it boots quicker, loads applications faster and shuts down faster. They’re available in upgrade kits that include software to clone your files and OS in minutes.

Revive older systems

Solid-state drives will not only increase performance but can also be used to breathe new life into older systems. Choosing an SSD can save you the cost of buying a new PC by reviving the system you already own.

Speak with us about improvements to your PC’s/Network

How can I restore a missing/deleted/overwritten folder or file? Previous Versions and File History

People ask us if they can restore a file or folder easily.  You can try the methods below and also speak to us about further backup options such as DataShell

Windows 7

If the file or folder is missing you may want to first try a search to see if it’s accidentally been moved to another folder.  If you delete or overwrite a file and you can’t see the item(s) in recycle bin you can use the Previous versions function within system restore of windows to try and recover previous versions of folders and files.  See videos below too.

  1. Navigate to the folder or file on the network or PC that you wish to recover.
  2. Right click on the folder containing the item you wish to recover and select Properties from the menu that appears.
  3. On the Properties window, click the Previous Versions tab.
  4. Highlight the version date of the item that you want to recover. If there are no version dates listed, either the item was not on the network/PC space long enough for a copy to be made.
  5. While there are several options for recovering an item, we recommend using the View & Copy method.  To copy the contents of the folder, click on the appropriate folder and then click open. A Windows Explorer window will open with the contents of the previous version of the folder.
  6. Right-click on the item that you wish to recover and select the Copy menu item.
  7. Navigate to the location on your machine where you wish the item to reside and select the Paste menu item.
  8. Open a new Windows Explorer window by double-clicking the computer icon in order to ensure that you are not using the previous version window.
  9. Close all open windows when finished.












Windows 8 / 10

Windows 8 uses File history to restore previous versions of files and folders.  It uses a external hard drive or USB stick.

Launching File History in Windows 8 is easy. Just press the [Windows] + W to access the Search Settings page, type File History in the text box, and click File History

Once the screen appears, you’ll see that by default File History is turned off, but that the external hard disk is recognized as the storage location. (If your external hard disk doesn’t show up, you’ll need to make sure that it is connected.)

As soon as File History is done backing up your files, it displays a date and time stamp, so you’ll know how current the backup is. You’ll also see how much disk space is still available. If at any time you want to manually create a backup, you can click the Run now link.

Once you have File History up and running it is ready to begin protecting your data. By default, every hour File History will go to work and create backup copies of any file that has changed since the last backup. To do so, File History takes advantage of a feature of the NTFS file system, called the Change Journal.

Essentially, when any change is made to a file or folder on your hard disk, the change journal is updated with a description of the change and the name of the file or folder. So, in order to determine which files need to be backed up, File History simply consults the NTFS change journal, discovers which files or folders have changed, and backs them up. Using the change journal is fast and efficient and won’t suck up tons of system resources like running a conventional backup routine does.

See videos below

Windows 7 previous versions

File History Windows 8

Confirming your Domain names from ICANN

ICANN (Internet Corporation for Assigned Names and Numbers) look after all domain name registrations.

Make sure you confirm any of your Domain names if you get a e-mail from them asking you to confirm your details.  If not they can suspend your domain freezing your website(s) and e-mail.  You may also get a suspension page on your website(s)

As of January 1, 2014 the Internet Corporation for Assigned Names and Numbers (ICANN) will mandate that all ICANN accredited registrars begin verifying the Registrant WHOIS contact information for all new domain registrations and Registrant contact modifications.


Frequently asked questions
Why was my domain suspended?
ICANN requires that the domain registrant’s contact information or changes to the registrant’s WHOIS information be verified within 15 calendar days. If the data is not verified in this timeframe, ICANN mandates that the website be suspended pending the verification.

How can I remove the suspension on my domain?
The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information with complete and accurate contact details through your domain service provider. Once updated you will recieve a new verification email.

Once the suspension is removed, when will my website come back online?
We estimate it may take 24 to 48 hours for the website to come back online.

Who is ICANN?
ICANN is responsible for the coordination of the global Internet’s systems of unique identifiers and, in particular, ensuring its’ stable and secure operation. ICANN maintains policies and specifications for registrars and registrants to abide by.

What is WHOIS?
WHOIS services provide public access to data on registered domain name holders. Registered Name Holders are required to provide accurate and reliable contact details to their Registrar to update WHOIS data for a Registered Name